Terms and Conditions

Please read these terms and conditions carefully before using our website and services.

Effective Date: 19 June 2026

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

2. Services Offered

We provide healthcare-related services including, but not limited to:

• Online medical consultations
• Home healthcare services
• Personal counseling and wellness support
• Patient education programs
• Health blogs and educational articles
• Medical device rental services
• Digital health resources
• The availability of services may vary by location and operational capacity.

3. Eligibility

To use our Services, you must:

4. User Account

Users may be required to create an account.
You are responsible for:

-Maintaining confidentiality of your login credentials.

-All activities conducted through your account.

-Promptly notifying us of unauthorized account access.

5. Online Medical Consultations

• Our online consultations are intended for non-emergency medical advice.
• By booking a consultation, you acknowledge that:
• The consultation is based on the information you provide.
• Medical advice may be limited due to the absence of a physical examination.
• You must provide accurate medical history and current symptoms.
• Our healthcare professionals may recommend an in-person consultation, diagnostic tests, or emergency care where appropriate.
• Online consultations are not intended for medical emergencies.

6. Home Healthcare Services

Home healthcare services are subject to:

-Availability of healthcare professionals.

-Service area coverage.

-Scheduling and staffing constraints.

-Patients or caregivers must provide:

-Safe and hygienic access to the service location.

-Accurate health information.

-Necessary cooperation during service delivery.

We reserve the right to refuse or discontinue services where safety risks exist for our staff or where appropriate care cannot be provided.

7. Personal Counseling Services

Counseling services are intended to support emotional well-being, stress management, and general mental wellness.

Unless expressly stated, these services:

-Are not psychiatric treatment.

-Do not replace emergency mental health care.

-Should not be used during mental health crises.

If a user is at immediate risk of harm, they should contact local emergency services or an appropriate crisis support provider immediately.

8. Medical Device Rental

Medical devices are provided on a rental basis subject to availability.

Users agree to:

-Use devices only as instructed.

-Maintain the equipment in good condition.

-Return equipment on or before the agreed rental period.

-Report damage or malfunction immediately.

-Users may be responsible for repair or replacement costs resulting from negligence, misuse, or loss.

The Company does not guarantee therapeutic outcomes from rented equipment.

9. Patient Education and Blogs

Our blogs, educational materials, videos, whitepapers, and patient education resources are provided solely for informational purposes.

They:

-Do not constitute medical advice.

-Should not replace consultation with qualified healthcare professionals.

-May not apply to every individual’s medical condition.

Healthcare recommendations may evolve as new scientific evidence becomes available.

10. Emergency Disclaimer
Our Services are not intended for emergency medical situations.
If you experience:

• Chest pain
• Difficulty breathing
• Stroke symptoms
• Severe injury
• Loss of consciousness
• Suicidal thoughts or other life-threatening conditions

seek immediate assistance from your local emergency medical services or visit the nearest hospital.

11. Payments and Cancellation

Fees for consultations, homecare services, counseling, or device rentals are displayed before booking.

Any other customised services if asked by the user, the pricing will be discussed with the user before the dispatch of such services.

Users agree that:

• Payment may be required in advance.
• Cancellation and refund policies will apply as published on our website.
• Applicable taxes may be charged.

12. Privacy and Confidentiality

We value your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Medical information shared during consultations will be treated as confidential except where disclosure is required by law or necessary to protect life or safety.

13. Intellectual Property

All website content, including articles, blogs, graphics, educational materials, videos, logos, software, and documents, is the intellectual property of the Company unless otherwise stated.
Users may not reproduce, distribute, modify, or commercially exploit our content without prior written permission.

14. Acceptable Use

You agree not to:

• Provide false medical information.
• Misuse healthcare services.
• Harass healthcare professionals or staff.
• Upload harmful software or malicious code.
• Attempt unauthorized access to our systems.
• Violate applicable laws.

15. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

• Decisions made based solely on website content.
• Delays caused by technical issues or third-party service providers.
• Failure to disclose accurate medical history.
• Device misuse by users.
• Indirect, incidental, or consequential damages.

Nothing in these Terms limits liability where such limitation is prohibited by law.

16. Professional Independence

Healthcare professionals providing services through our platform exercise their independent professional judgment.

The Company does not interfere with clinical decisions made by licensed practitioners.

17. Third-Party Services

Certain services may involve:

• Diagnostic laboratories
• Pharmacies
• Payment gateways
• Medical equipment suppliers
• Courier services

These services are governed by their respective terms and policies.

18. Suspension or Termination

We reserve the right to suspend or terminate user accounts where:

False information is provided.
Fraudulent activity is suspected.
These Terms are violated.
User conduct threatens the safety of staff or other users.

19. Governing Law

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in [City, State], unless otherwise required by applicable law.

20. Changes to These Terms

We may update these Terms periodically.
Continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

Contact Us
[Healthcare Startup Name]
Email: support@[domain].com
Phone: +91-XXXXXXXXXX
Website: https://www.[domain].com⁠�
Address: [Registered Office Address]
Additional clauses you should include for an Indian healthcare startup
Since you offer online consultations, homecare, counseling, device rentals, and patient education, you should also add dedicated clauses covering:
Telemedicine compliance with the Telemedicine Practice Guidelines (India).
Digital health data handling in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act).
Appointment scheduling, cancellations, and no-show policy.
Prescription policy (including limitations on issuing prescriptions online).
Consent for teleconsultation and home visits.
Infection control and patient safety during homecare visits.
Medical device rental deposits, inspection, and liability for loss or damage.
Electronic communication (SMS, email, WhatsApp) consent.
User responsibilities for maintaining a safe environment during homecare visits.
These additions will make your Terms & Conditions much more comprehensive and better aligned with the legal and operational needs of a modern health