Privacy Policy
Effective Date: 19 june 2026
Welcome to WhitePaper (“WhitePaper,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or related services.
1. Information We Collect
We may collect the following types of information:
– Name and contact information (such as email address and phone number)
– Account and profile information
– Information you voluntarily provide through forms, inquiries, or discussions
– Appointment and service-related information
– Device information, browser type, IP address, and usage analytics
– Cookies and similar technologies where applicable
2. How We Use Your Information
We use your information to:
– Provide and improve our services
– Manage user accounts
– Schedule appointments and communicate with users
– Respond to inquiries and customer support requests
– Improve website functionality and user experience
– Comply with legal and regulatory obligations
WhitePaper may collect and process health-related information, medical reports, prescriptions, and other information voluntarily provided by users for the purpose of delivering healthcare services. Such information is handled with appropriate safeguards and in accordance with applicable privacy laws
3. How Long We Retain Your Data
WhitePaper Medical retains personal information only for as long as necessary to provide healthcare services, maintain user accounts, fulfill legal obligations, resolve disputes, and enforce our agreements.
- Account information is retained while your account remains active and for up to 24 months after account closure unless a longer retention period is required by law.
- Appointment records, consultation requests, and service-related communications may be retained for up to 7 years or such period as required under applicable healthcare, taxation, or regulatory laws.
- Medical prescriptions and consultation records may be retained for the period required under applicable healthcare regulations and professional record-keeping obligations.
- Newsletter subscription information is retained until you unsubscribe from our communications.
- Upon receiving a valid deletion request, personal information that is not legally required to be retained will be deleted or anonymized within 30 days.
Where retention is required by law, regulation, court order, fraud prevention requirements, or legitimate business purposes, WhitePaper Medical may retain certain information for a longer period. After the applicable retention period expires, the information is securely deleted or anonymized.
4. Medical Information
WhitePaper may facilitate healthcare-related services and communication. Information submitted through our platform may be processed to provide healthcare services. Users should avoid sharing unnecessary sensitive information in public discussion areas.
Use of the platform does not create a doctor-patient relationship unless expressly established through a consultation or healthcare service.
5. Sharing of Information
We do not sell your personal information.
We may share information with:
– Healthcare professionals involved in providing requested services
– Trusted service providers who help operate our platform
– Government or regulatory authorities when required by law
– Other parties with your consent
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information. However, no method of internet transmission or electronic storage is completely secure.
7. Cookies
Our website may use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. You may control cookies through your browser settings.
8. Your Rights
Subject to applicable law, you may:
– Access your personal information
– Request correction of inaccurate information
– Request deletion of your information where legally permissible
WhitePaper will acknowledge data deletion requests within 72 hours and will complete eligible deletion requests within 30 days, except where retention is required by applicable law or regulatory obligations.
To place such request, email us or fill the contact form in the contact us page.
9. Children’s Privacy
Our services are not intended for children under the age required by applicable law without parental or guardian involvement. We do not knowingly collect personal information from children except where necessary for healthcare services and permitted by law.
10. Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.
12. Contact Us
If you have questions regarding this Privacy Policy, please contact:
WhitePaper
Email: [info@whitepapermedical.com]
Website: [whitepapermedical.com]
Address: [Mithanpura, Muzaffarpur, Bihar, India]