Refund & Return Policy
Effective Date: June 19, 2026
Thank you for choosing WhitePaper.
This Return & Refund Policy explains the conditions under which refunds may be provided for services purchased through the WhitePaper website or mobile application.
1. Digital Services
Payments made for digital services, including online consultations, subscriptions, reports, or other digital content, are generally non-refundable once the service has been delivered or accessed.
Refunds may be considered if:
– A payment was charged more than once for the same service.
– The service could not be provided due to a technical issue attributable to WhitePaper.
– The service was cancelled by WhitePaper before delivery.
2. Appointment Cancellation
If appointment booking is offered, cancellation and refund eligibility will depend on the cancellation timing and the healthcare provider’s policy.
Refunds, where applicable, will be processed to the original payment method after verification.
3. Homecare Services
If a scheduled homecare service is cancelled by WhitePaper or cannot be provided, eligible customers will receive either:
– A full refund, or
– Rescheduling of the service at no additional cost.
If a customer cancels after the service has commenced or at short notice, refund eligibility may be limited.
4. Physical Products (If Applicable)
If WhitePaper sells medical devices, healthcare products, or other physical goods in the future:
– Products may be returned only if they are unused, unopened, and in their original packaging.
– Return requests must be made within 7 days of delivery unless otherwise stated.
– Products that are opened, used, damaged by the customer, or not suitable for return due to hygiene or safety reasons are not eligible for return.
5. Non-Refundable Items
Refunds will not be provided for:
– Services already completed.
– Missed appointments where the customer did not attend without prior cancellation.
– Incorrect information provided by the customer that affects service delivery.
– Any misuse of promotional offers or fraudulent transactions.
6. Refund Processing
Approved refunds will generally be processed within 7–10 business days to the original payment method. Processing time may vary depending on the payment provider or bank.
7. Contact Us
If you have questions regarding returns or refunds, please contact WhitePaper through the contact details provided on our website.
WhitePaper reserves the right to modify this Return & Refund Policy at any time. Any updates will be published on this page with the revised effective date.
email us: info@whitepapermedical.com
Thank you.