PRIVACY POLICY

What we do:

We are an online platform to mediate Medical services like doctor to patient consultation, medical counseling, mass education, home care, advisory, and telemedicine.

Mode of operation: both online and offline.

Compliance:
We are compliant with the latest telemedicine practice guidelines as mentioned in the March 2020 circular, which itself include the appendix 5 of the Indian medical council professional conduct, etiquette, and ethics regulation, 2002.

What personal data we collect :

We do collect your name, phone number, email, address, and in some cases your previous medical reports, beside your height, weight, or photo, i.e. the information that you provide us at the time of signup, or while booking consultation at our platform. And other information that you may enter during the use of the platform and/or registration for services, that may remain stored in our database and form part of your profile or otherwise.

We collect and treats the sensitive information in terms of Information Technology Act, 2000 read with the rules as under:
(i) Login Password: The registration may require you to create a password for accessing WhitePaper medical services, which is confidential and sensitive information, collected and retained within WhitePaper database. But the said sensitive information is just used by you as a WhitePaper user for gaining access to the services and is not used or otherwise can be accessed by WhitePaper medical services or its affiliates / partners in any way.  

(ii) Financial Information: In case of payment made by a secured Payment Gateway at WhitePaper website or any payment link provided by us, the information is processed at the third party Payment Gateway integrator, who are PCI Compliant and do not retain the sensitive information for the period more than required. The said online payments are additionally subject to an independent agreement with the payment gateway provider.

Purpose to collect your data:

The Purpose of this data collection is to understand your medical need and, mediate a proper and accurate consultation to the best doctors we have listed in our website, as well as the third party healthcare providers if you need it.

This is to further add, that we may try to show you relevant advertisements and educational articles as per as the theme of our business.

Communication :

WhitePaper reserves the right to send you a newsletter, if you are subscribed to our articles, and updates or otherwise send you certain communications relating to our services or sponsored advertisements, administrative messages and updates, that are considered part of your registered account, with an option for you to stop receiving them. We shall also send you emails which shall contain information about our existing or new services or features.

Who we share your data with :

WhitePaper do not rent, sell, or share personal information (other than sensitive information) about you with any third parties, except when we have specifically obtained your consent at the time of collection of the information online at WhitePaper website or app, or owned channels such as whatsapp, and other social media etc, or, via forms, or otherwise offline, and / or to provide products or services you’ve requested, or under the following circumstances:  

1. We provide the information, other than sensitive information to trusted doctors and hospitals who has tieup with us under confidentiality agreements for the purpose of creating / modifying / maintaining the platform.
However, these entities do not have any independent right to share / use this information for any other purpose, except for that specifically authorised by us. The Credit Card or otherwise Financial Information is collected by the Payment Gateway for processing of payment and deleted soon thereafter, as declared above. Otherwise, no outside agency has been authorized for the use of any sensitive information till now but as and when any such authorization is made in the near future, the details would be posted here as to the same.

2. WhitePaper's administrator may be required to login to the admin panel for troubleshooting, as a result can get access to the personal data, but which purely can only be for administration and troubleshooting purposes.

3. WhitePaper believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of User Agreement, or as otherwise required by law.

4. WhitePaper responds to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims including intellectual property rights; WhitePaper transfers information about you if our platform is acquired by or merged with another company. In this event, we will notify you before information about you are transferred and becomes subject to a different privacy policy.

Use of Cookies:

If you leave a comment on our platform you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another query. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. Further, some of our advertising partners may use cookies and web beacons at WhitePaper platform. Our advertising partners include Online Advertisement Agencies such as Google Adsense and corporates from India and abroad which includes top Companies of healthcare industry. These third-party ad servers or ad networks use technology to the advertisements and links that appear on the WhitePaper platform. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and/or to personalise the advertising content that you see.

WhitePaper has no access to or control over these cookies that are used by third-party advertisers. You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. WhitePaper’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

How we protect your data:

Personal information, especially sensitive information about users that is maintained on WhitePaper systems and is protected using industry standard security measures. We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. You should be aware that WhitePaper has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services which may be linked from here. You should keep your user name, password or other access information safe and confidential to protect against unauthorized access to your account information and service.

What rights you have over your data:

WhitePaper implements privacy by design and default principles, ensures limited data retention protocols, adheres to incident response norms, allows for appropriate third party audits, ensures data is only transferred internationally with a lawful basis, only contracts with sub processors with adequate written commitments to data processing, respects data subject rights, does not process sensitive personal data, and provides data processing agreements to all appropriate clients and partners. If you have an account on this platform, or have left comments, you may also request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.
You can request that WhitePaper may delete your Personal Information from the system and records.This does not include any data we are obliged to keep for administrative, legal, or security purposes. That is, due to technical constraints and the fact that we backup our systems at regular intervals. Personal Information may continue to reside in our systems after deletion for some limited time.

Steps to request to delete your data:

Step 1. Kindly visit our email support with your registered email id 

Step 2. Mail us directly under subject: 'delete my user data'

Our email support is : info@whitepapermedical.com

"A confirmation email will be send to you in the maximum 72hrs time period."

How long we retain your data:

WhitePaper holding sensitive/ personal data or information of providers of information, shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under the User Agreement or any other law for the time being in force or unless ordered to the contrary by any order of court of law. The information collected shall be used for the purpose for which it has been collected.

Since we are a healthcare service platform, all the opd consultation you make here, it is our binding obligation to maintain a digital record under the Indian healthcare law, but only limited upto a defined set of time period for further usefulness. Again, this record only include the e-prescription of the  consultation you make here, otherwise any other personal data or information is immediately deleted on your request. Further to add, that such records are not shared to any third party entity, except if it is you, or the law itself, which are permitted to ask for the access.

 
Data Location:

The information is collected and retained by WhitePaper medical services on it’s server located in India.

Changes to privacy policy:

We may update this policy from time to time. We may notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your registered account or by placing a notice on our site for a reasonable period of time. Your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy shall constitute your consent to the updated Privacy Policy.

Contact details:

If you have any questions about the privacy policy, please contact us at:
- Email: [info@whitepapermedical.com]